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Privacy Policy

Qeemah and Dukan for Groceries Co. is a limited liability company duly established in the city of Jeddah, Saudi Arabia (referred to hereinafter as ‘We’, ‘us’ or ‘Dukan’). We are strictly committed to maintaining the privacy of our visitors of Dukan App. Please read carefully the privacy policy below to get more information about the mechanism adopted to use and protect data and information of the customers.

When the customer visits the app. Or use the services thru the store, the same does hereby agree to collect, use and transfer its information and data as shown herein this policy.

We may collect the following information:

  • Name
  • Contact information – including Email
  • Residential information (e.g. Postal Code, Site location)
  • Other relevant information for surveying purpose and / or promotions

What would we do with collected information?

  • We are in need of such information to understand your needs and provide better services – especially for the following reasons:
    • Maintaining internal records
    • We may use such information to improve our products and services
    • We may send promotional messages via Email on regular basis to shed light on new products, special offers and the like we believe it may be of concern to the customer by using the Email address registered in the account of the customer.
    • From time to time, we may use your data and information to contact you for market surveys. We may also communicate with you via Email, telephone, fax or others. We use these information and data to customize the site according to your interests.

Security and Data Retention

  • We take the measures necessary to protect your information and data against any unauthorized attempts to have access thereto and any illegal use thereof, unintentional loss or damage of information and data. Therefore, we would retain your information and data for a reasonable period of time or so long as the law so requires.
  • When selecting the password that would allow you log in to some certain parts of the website, you will be fully responsible for maintaining it safe. We strongly recommend you not to share it with anyone.
  • Unfortunately, information thru the Internet is not 100% safe. After all, we will take all the measures necessary to protect your information. Nonetheless, we cannot guarantee the information security that will be conveyed to the site. Any transfer will be at your own risk. When we receive your information, we would use strict measures and security features to prevent any attempts of unauthorized access to your information.

We welcome all comments, inquiries and requests relevant to the use of your information and data. Please send to the following Email address:

Last Update: November 11, 2019