Terms & Conditions

Terms of purchase

These terms of sale will apply if you submit a purchase order in our application

1 Dukan application is available for use by people over 18 years

2 You are committed to complete the purchase and payment of the items you purchased through the payment methods that provided by Dukan to its users

3 When registering, you will enter your mobile number and password, and you are fully responsible for the authenticity of the entered information and you have to keep your account information and password confidential You have to agree to notify Dukan immediately of any unauthorized use of your account or any other breach of your confidential information

4 We have the right to suspend accounts that pertain to any fraudulent activity or misuse of the Service

5 When you complete your purchase using your credit card you have to authorize Dukan’s application to deduct the purchase amount automatically

Terms of Use

This section shows you how to access and use the app:

1 Maintenance of the application will be necessary from time to time, and this may cause a downtime for a short period of time

2 We cannot promise that the application will be free of downtime or errors, or that the application's defects will be corrected

3 You can use the app to browse and purchase goods and services from us, and to manage your own account, but not for any other purpose

4 You should not share your personal information on Dukan application with anyone





Price

1 Dukan has an independent pricing system for all products present in the app

2 When your order gets approved, Dukan will deduct the amount of the final bill (paper invoice) from your bank account and you will receive an in-app notification or a text message, in case of cash on delivery, you will be committed to pay after delivery the same amount in the final bill (paper invoice), in some cases, the amount can be deducted from your bank account before receiving the order, in case of cancellation after the transaction from your bank account has been made, the total amount will be refunded to your bank account and/or to you in-app wallet excluding (shipping fee - picking fee)

3 Sometimes prices and availability may be subject to change without prior notice In addition, product description / performance is based on the manual of the item and the printed technical material by the manufacturer / agent Consequently, the information on each product does not belong to us and it may subject to change without prior notice

4 In addition to the price, you may have to pay the delivery or collection fee as indicated in the payment

5 All prices of products or services offered or provided through Dukan application include the value of VAT unless stated when the product is displayed

6 Products prices vary due to different weights

7 The decrease, increase or replacement of any of the products may change the order price The additional amount will be deducted from the credit card or refund the extra amount to the card automatically

Picking Fees

Dukan app have the right to apply a fee on picking order under certain terms of which the Dukan app team see fit to the business, the fee will be shown to the end user during the purchasing process (by customer) and in the final bill (after picking)





Expiration dates

Picking fee can not be refunded

Customer can't ask for refund or compensation after the "picking stage"

The fee is applied according to No Of products, any increase/decrease in the no Of products will have an effect on the service fee accordingly

In case of "product return" the customer will only receive compensation for the product price only

Purchase Order Acceptance

We have the right, in our sole discretion, to decline or cancel any purchase order for any reason Limitations on quantities, inaccuracies or errors in products information or pricing, or problems identified by our Credit and Fraud Section, are some situations that may result in the cancellation of the request Further verification or information may be requested before acceptance any purchase order We will contact you if all or any part of your order has been canceled, or if additional information is required to accept your order If your order was canceled after deducting the amount from your credit / debit card, the refund will be credited back to your credit / debit card account, or credit may be credited to the store It is the client's responsibility to ensure that the credit / debit card is effective when the refund is made

Commercial Sector

Dukan application provides the service to the commercial sector

In case of violation of any of the terms of the user agreement, Dukan is entitled to take the appropriate action and may include the cancellation or modification of the request
If there is no one at the specified location to receive the order, the user must know that the driver will only wait for a maximum 10 minutes before leaving and the request is canceled Cancellation requirements should apply to it

Cancel and modify orders

You can cancel your order, modify or add the products at any time before the delivery, because of the way our systems operate by contacting customer service
You can change the delivery date by contacting us through Dukan'ommunication channels before the delivery process
If you modify the request, the estimated time to deliver the order will be recalculated from the time of the last modification
If you want to cancel the order after processing or in case the driver has arrived to your location, Dukan has the right to take the delivery fee even if the delivery was for free, and it has the fully right to prove whether the order has been delivered or not Customer accepts and agrees on the decision we have made




Out of stock products

We do our best to ensure permanent availability of goods, but some products may sometimes run out with authorized vendors If this happens, we'll give you the option to have a similar replacement product or completely cancel the item

Expiration dates

The staff working on your order has been carefully trained to choose items with the right time until the expiration date (just like when you shop for yourself) However, please note that some fresh products will of course have limited shelf life when they arrive at the store, so it makes sense to have a shelf life of less than two days when they are delivered or collected

Governing Law and Legislation

This Terms and Conditions Agreement is governed and construed in accordance with the law of the Kingdom of Saudi Arabia

Limit purchase order

Dukan has the full right to determine the quantities available for purchase of any Product per customer and has the right, in its discretion, to limit the quantity of items purchased per person, per household, or per order According to performances or festivals These restrictions also apply to regular orders and the same account, same credit card and phone number as well as orders that use the same address of invoicing and/or delivery We will notify the customer if such restrictions apply

Changes to these conditions

If we make any changes to these Terms of use, we will post the changes on our app